Acceptable Use Policy

Lawful use

Use Trade-OS only for lawful UK business activity and in line with any other territory rules that apply to you. No fraud, evasion, or illegal services through the platform.

Honest and accurate use

Quotes, proposals, credential references, and customer communications must be truthful and fair. Do not impersonate others or mis-state qualifications. Trade-OS may display information you supply; we do not verify or guarantee tradespeople beyond what the product explicitly records and documents.

Customer data you store

For personal data about your customers, you are typically the controller. Collect only what you need, respect their rights, and tell us promptly if a breach involving Trade-OS could affect them.

Security

• Do not share sign-in links or attempt to access other tenants' data.
• No malware, credential stuffing, automated scraping without written permission, or attempts to bypass technical limits.
• Do not run pentests or vulnerability scans against our production systems without prior written authorisation.

Suspected vulnerabilities: email hello@tradeoshq.com rather than public disclosure first. We triage reports in good faith but do not guarantee a bug bounty, payment, or fixed response deadline.

System integrity

Avoid behaviour that could destabilise performance for others — for example sustained abusive traffic, exploiting defects for harm, or reverse-engineering binaries to circumvent billing.

Content standards

Uploaded or generated storefront content must not infringe intellectual property, harass, discriminate, threaten, invade privacy, or include illegal or sexually explicit material.

Resale and extraction

You may not resell access, white-label the platform as your own hosted service, or systematically extract our template or catalogue IP for external commercial databases without permission.

Reporting

See abuse? Email hello@tradeoshq.com with pragmatic detail so we can review proportionately.

Consequences

We may warn, throttle, suspend, or terminate accounts, preserve evidence, and involve authorities when required — especially around security harms.